Return Policy

If you’re not satisfied with your order, you may return the item in original condition within 14 business days for a refund or exchange.

The return shipping will be your responsibility. Please notify us via email to obtain an RMA number (Return Merchandise Authorization). Include the following in your message:

  • Your full name
  • Order number
  • Order date
  • Item name and SKU
  • Quantity returned
  • Reason for your return

Ship your return in its original condition to:

Emergent Rescue Systems, LLC
ATTN: Returns – RMA#
1025 Montgomery Hwy., Ste. 210
Vestavia Hills, AL 35216

A refund will be issued to your original method of payment after receipt and processing. If the item returned is to be exchanged, a replacement will be sent (pending availability) immediately.


If your order is defective in any way, we will issue a replacement and return shipping label at no charge.